Refund policy

Refund policy of the website estampe-fragrance.com

applicable from 18/04/2026

ARTICLE 1. PARTIES

This refund policy is applicable between Estampe Fragrance, Auto-entrepreneur (French sole proprietorship), registered with the Trade and Companies Register of Nevers in France, under number 814192241, registered office: 14 Rue des Recollets, 58000 Nevers, FR, phone: +33631030089, contact: via our contact page, intra-community VAT number: FR44814192241, hereinafter referred to as "the Publisher", and any natural or legal person, governed by private or public law, registered on the Site to purchase a Product, hereinafter referred to as "the Customer".

 

ARTICLE 2. DEFINITIONS

"Customer": any natural or legal person, governed by private or public law, registered on the Site.

"Site Content": elements of any nature published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software. 

"The Publisher": Estampe Fragrance, Auto-entrepreneur (French sole proprietorship) in its capacity as publisher of the Site.

"User": any natural or legal person, governed by private or public law, connecting to the Site.

"Product": any goods sold on the Site by the Publisher to Customers.

"Site": website accessible at the URL estampe-fragrance.com, as well as the related sub-sites, mirror sites, portals and URL variations.

ARTICLE 3. SCOPE

The Site is freely accessible to any User. Browsing the Site implies the acceptance by any User of these general conditions. Mere connection to the Site, by any means whatsoever, in particular through a robot or browser, shall constitute full acceptance of these general conditions. Upon registration on the Site, this acceptance shall be confirmed by ticking the corresponding box.

The User thereby acknowledges having fully read and accepted these terms without restriction. 

Ticking the aforementioned box shall be deemed to have the same value as a handwritten signature from the User. The User acknowledges the evidentiary value of the Publisher's automatic recording systems and, unless they provide proof to the contrary, waives the right to challenge them in the event of a dispute.

These general conditions apply to relations between the parties to the exclusion of any other conditions, in particular those of the User. 

Acceptance of these general conditions presupposes that Users have the legal capacity to do so, or otherwise that they have the authorisation of a guardian or curator if they are legally incapacitated, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.

ARTICLE 4. PURPOSE OF THE SITE

The purpose of the Site is the sale of Products to Customers.

ARTICLE 5. ORDER STEPS

5.1. Order

To place an order, Users may select one or more Products and add them to their cart. Product availability is indicated on the Site, in the description sheet of each item. Once their order is complete, they can access their cart by clicking on the dedicated button.

5.2. Order validation by the User

By consulting their cart, Users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price as well as their overall price. They will have the option to remove one or more Products from their cart. 

If their order suits them, Users can validate it. They will then access a form on which they can either enter their login credentials if they already have them, or register on the Site by completing the registration form with their personal information.

5.3. Payment by the Customer

Once connected or after fully completing the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected to the secure payment interface bearing the mention "order with obligation to pay" or any similar wording. 

5.4. Order confirmation by the Publisher

Once payment has been actually received by the Publisher, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum period of 24 hours. Within the same period, the Publisher undertakes to send the Customer an email summarising the order and confirming its processing, including all relevant information.

ARTICLE 6. PRICE - PAYMENT

6.1. Price

The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by the Publisher. The displayed prices are only valid on the day of the order and have no effect for the future.

The prices indicated on the Site are expressed in euros, all taxes included, excluding shipping costs.

6.2. Payment method

The Customer may make payment via Paypal, Stripe, Shopify.

In the case of payments by bank card, the Publisher has no access to any data relating to the Customer's means of payment. Payment is made directly to the banking institution.

In the case of payment by money order, cheque or bank transfer, delivery times do not begin to run until the date of receipt of payment by the Publisher.

6.3. Invoicing

The Publisher shall send or make available to the Customer an invoice electronically after each payment. The Customer expressly accepts receiving invoices electronically.

6.4. Default of payment

Agreed payment dates cannot be delayed under any pretext, including in the event of a dispute.

Any sum unpaid on its due date shall give rise, as of right and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without such penalty prejudicing the enforceability of the sums due as principal.

Furthermore, any late payment shall result in the defaulting Customer being charged collection fees of 40 euros, the immediate enforceability of all sums remaining due regardless of the agreed deadlines, increased by an indemnity of 20% of the amount as a penalty clause, as well as the possibility of unilaterally terminating the contract at the Customer's fault. This clause is part of the provisions of article 1152 of the Civil Code allowing the judge to reduce the indemnity if the judge considers it excessive.

6.5. Retention of title

The Products sold remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.

ARTICLE 7. CLAIMS - WITHDRAWAL - WARRANTY

7.1. Customer service

 

The customer service of the Site is accessible via the contact page of the site: estampe-fragrance.com/en/pages/contact or by post at the address indicated in article 1 of these general conditions.

7.2. Right of withdrawal - Distance selling

This article 7.2 is applicable to the Customer qualifying as a consumer within the meaning of the introductory article of the French Consumer Code.

7.2.1. Conditions for exercising the right of withdrawal

In accordance with the legislation in force regarding distance selling, the Customer has a period of fourteen clear days to exercise their right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. 

The period mentioned in the preceding paragraph runs from either the day the distance contract is concluded for contracts relating to the provision of a service and/or to the provision of digital content not supplied on a tangible medium, or from receipt of the goods by the Customer or a third party, other than the carrier, designated by them, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.

In the case of an order relating to several goods delivered separately or in the case of an order for goods consisting of multiple lots or pieces whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or last piece. For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.

When the fourteen-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

The decision to withdraw must be notified to the Publisher at the contact details indicated in article 1 of these general conditions by means of an unambiguous statement. The Customer may, for example, use the standard form provided at the end of these general conditions. In any event, the Publisher shall send the Customer as soon as possible an acknowledgement of receipt of said withdrawal by email.

7.2.2. Effects of the right of withdrawal

The Customer returns or restores the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of their decision to withdraw. Return costs are at the Customer's expense. 

When the right of withdrawal is exercised, the professional is required to reimburse the Customer for all sums paid, as soon as possible and at the latest within fourteen days following the date on which this right was exercised. Where applicable, the professional may defer the reimbursement until recovery of the Products or until the Customer has provided proof of shipment of the Products, whichever is the earlier. Beyond that, the sum due shall, as of right, accrue interest at the legal rate in force, as specified in article L. 242-4 of the French Consumer Code. 

Where applicable, the professional makes the reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another means of payment and provided that the reimbursement does not incur costs for the Customer. However, the professional is not required to reimburse the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered. 

The direct costs of returning the Product are at the Customer's expense. 

The Customer's liability is engaged only with regard to the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this Product.

The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.

7.2.3. Exclusions of the right of withdrawal

The right of withdrawal does not apply, in particular, to contracts:

• for the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the Customer's prior express consent and express waiver of their right of withdrawal;
• for the supply of goods made according to the Customer's specifications or clearly personalised;
• for the supply of goods likely to deteriorate or expire quickly;
• for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
• for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
• for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional's control;
• for urgent maintenance or repair work to be carried out at the Customer's home and expressly requested by them, within the limit of the spare parts and work strictly necessary to respond to the urgency;
• for the supply of audio or video recordings or computer software when they have been unsealed by the Customer after delivery;
• for the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
• concluded at a public auction;
• for the provision of accommodation services, other than residential accommodation, transport of goods services, car rentals, catering or leisure activities which must be provided on a specific date or during a specific period;
• for the supply of digital content not supplied on a tangible medium whose performance has begun after the Customer's prior express consent and express waiver of their right of withdrawal.

Similarly, the right of withdrawal does not apply to contracts fully performed by both parties at the express request of the Customer before the Customer exercises their right of withdrawal.

 

 

 

7.3. Termination of the contract on the Customer's initiative

The consumer Customer may terminate the contract by registered letter with acknowledgement of receipt in the event that the delivery date of the goods is exceeded by more than seven days. The Customer will then be reimbursed for the sums paid by them at the time of the order.

This clause shall not apply if the delivery delay is due to a force majeure event. In such a case, the Customer undertakes not to pursue any legal action against the Publisher and waives the right to invoke the termination of the sale provided for in this article.

7.4. Warranties

7.4.1. Warranty against apparent defects and faults

It is the Customer's responsibility to check the good condition of the Products at the time of delivery. This check must in particular concern the quality, quantities and references of the Products as well as their conformity to the order. No complaint will be considered after a period of three days from delivery. In any event, any complaint concerning the delivered packages shall only be considered if the Customer qualifying as a merchant has made reservations to the carrier in accordance with articles L. 133-3 et seq. of the French Commercial Code.

7.4.2. Warranty against hidden defects and faults

7.4.2.1. Legal warranties

Customers benefit from a legal warranty of conforming delivery (article 1604 of the Civil Code), a legal warranty against hidden defects (articles 1641 et seq. of the Civil Code) and a safety warranty (articles 1245 et seq. of the Civil Code). 

Customers qualifying as consumers also benefit from a legal warranty of conformity (articles L. 217-4 et seq. of the French Consumer Code). 

7.4.2.2. Contractual warranty

The Products benefit, in addition to the legal warranty, from a contractual warranty of conformity on the French territory, for a duration of 1 year from the delivery of the Product.

7.4.2.3. Return

In order to enforce the warranty, the Customer must return the product to the address of the Publisher's registered office, accompanied by an explanatory letter requesting either repair, exchange or refund. 

In any event, the Customer is asked to follow the Publisher's instructions precisely regarding the return of the Products.

The Product return costs remain at the Customer's expense, except for consumer Customers exercising the warranty of conformity under articles L. 217-4 et seq. of the French Consumer Code.

The consumer Customer has a period of 2 years from delivery of the goods to take action against the seller. In this regard, they may choose between repair or replacement of the Product, subject to the cost conditions provided for in article L.217-9 of the French Consumer Code. Finally, the Customer is exempt from providing proof of the existence of a lack of conformity of the Product during the 24 months following delivery of said Product, except for second-hand goods.   Where applicable, the legal warranty of conformity applies independently of the commercial warranty.    When the consumer Customer decides to enforce the warranty against hidden defects, they may choose between termination of the sale or a reduction of the sale price.

ARTICLE 8. FINAL PROVISIONS

8.1. Applicable law

These general conditions are subject to French law.

8.2. Amendments to these general conditions

These general conditions may be amended at any time by the Publisher. The general conditions applicable to the Customer are those in force on the day of their order or connection to this Site, any new connection to the personal account implying acceptance of the new general conditions where applicable.

8.3. Disputes

Pursuant to Order No. 2015-1033 of 20 August 2015, all disputes with a consumer Customer that may arise in the context of the performance of these general conditions, and for which a solution cannot be found beforehand amicably between the parties, must be submitted to mediation.

In addition, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Since 1 January 2016, mediation has been mandatory for all. Thus, any professional selling to private individuals is required to provide the contact details of a competent Mediator in the event of a dispute, whether they sell at distance or in a physical store (Source: FEVAD).

AME  /  https://www.mediationconso-ame.com/

8.4. Entirety

The nullity of one of the clauses of this contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties must as far as possible replace the cancelled stipulation with a valid stipulation corresponding to the spirit and purpose of these terms.

8.5. Non-waiver

The failure by the Publisher to exercise the rights recognised hereunder shall in no event be construed as a waiver of the right to assert such rights.

8.6. Telephone solicitation

The Customer is informed that they have the option to register on the opposition list to telephone solicitation at http://www.bloctel.gouv.fr/. 

8.7. Languages of these general conditions

These general conditions are provided in French. The English version is provided for convenience only; in the event of any discrepancy, the French version shall prevail.

8.8. Unfair terms

The provisions of these general conditions apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.