Shipping policy
Shipping policy of estampe-fragrance.com
applicable from 20/04/2026
ARTICLE 1. PURPOSE
The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.
ARTICLE 2. PARTIES
This shipping policy is applicable between Estampe Fragrance, Auto-entrepreneur (French sole proprietorship), registered with the Trade and Companies Register of Nevers in France, under number 814192241, registered office: 14 Rue des Recollets, 58000 Nevers, FR, phone: +33631030089, contact: via our contact page, intra-community VAT number: FR44814192241, hereinafter referred to as "the Publisher", and any natural or legal person, governed by private or public law, registered on the Site to purchase a Product, hereinafter referred to as "the Customer".
ARTICLE 3. DEFINITIONS
"Customer": any natural or legal person, governed by private or public law, registered on the Site.
"Site Content": elements of any nature published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
"The Publisher": Estampe Fragrance, Auto-entrepreneur (French sole proprietorship) in its capacity as publisher of the Site.
"User": any natural or legal person, governed by private or public law, connecting to the Site.
"Product": any goods sold on the Site by the Publisher to Customers.
"Site": website accessible at the URL estampe-fragrance.com, as well as the related sub-sites, mirror sites, portals and URL variations.
ARTICLE 4. SCOPE
The Site is freely accessible to any User. Browsing the Site implies the acceptance by any User of this shipping policy. Mere connection to the Site, by any means whatsoever, in particular through a robot or browser, shall constitute full acceptance of this shipping policy. Upon registration on the Site, this acceptance shall be confirmed by ticking the corresponding box.
The User thereby acknowledges having fully read and accepted these terms without restriction.
Ticking the aforementioned box shall be deemed to have the same value as a handwritten signature from the User. The User acknowledges the evidentiary value of the Publisher's automatic recording systems and, unless they provide proof to the contrary, waives the right to challenge them in the event of a dispute.
This shipping policy applies to relations between the parties to the exclusion of any other conditions, in particular those of the User.
Acceptance of this shipping policy presupposes that Users have the legal capacity to do so, or otherwise that they have the authorisation of a guardian or curator if they are legally incapacitated, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
ARTICLE 5. DELIVERY
5.1. Shipping fees
Shipping or provision fees will, in any event, be indicated to the Customer before any payment and only concern deliveries made within Metropolitan France, including Corsica. For any other delivery location, the Customer must contact customer service.
In the event of delivery of the Product to the Customer in a shop or a partner location of the Publisher, the related fees are specified to the Customer at the time of the order.
Shipping fees displayed on the Site are expressed in euros, all taxes included.
5.2. Delivery time
Orders are delivered by La Poste, Chronopost, Mondial Relay, DHL, Fedex within 7 working days from full receipt of payment by the Publisher.
Certain products or certain order volumes may nevertheless justify a delivery time exceeding 7 working days. This will be expressly mentioned to the Customer upon order validation.
5.3. Damaged package
In the event of delivery of a package that is manifestly and visibly damaged, the Customer must refuse it in order to benefit from the carrier's guarantee. The Customer must also inform the seller without delay so that a new package can be prepared and shipped upon receipt of the returned damaged package. In such cases, the delivery times indicated above in these general conditions shall no longer apply.
5.4. Retention of title - transfer of risk
Ownership of the delivered Products is reserved by the Publisher until delivery of the Products to the Customer, notwithstanding any clause to the contrary, unless the parties have specifically and expressly agreed in writing to set aside this clause.
The Customer bears the risks relating to the Products from the date of order. Throughout the period of retention of title, the Customer must insure, at its own expense, the Products belonging to the Publisher against any damage that may occur and provide proof to the Publisher upon first request.
ARTICLE 6. FINAL PROVISIONS
6.1. Applicable law
This shipping policy is subject to French law.
6.2. Amendments to this shipping policy
This shipping policy may be amended at any time by the Publisher. The shipping policy applicable to the Customer is the one in force on the day of their order or connection to this Site, any new connection to the personal account implying acceptance of the new shipping policy where applicable.
6.3. Disputes
Pursuant to Order No. 2015-1033 of 20 August 2015, all disputes with a consumer Customer that may arise in the context of the performance of these general conditions, and for which a solution cannot be found beforehand amicably between the parties, must be submitted to mediation.
In addition, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Since 1 January 2016, mediation has been mandatory for all. Thus, any professional selling to private individuals is required to provide the contact details of a competent Mediator in the event of a dispute, whether they sell at distance or in a physical store (Source: FEVAD).
AME / https://www.mediationconso-ame.com/
6.4. Entirety
The nullity of one of the clauses of this contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties must as far as possible replace the cancelled stipulation with a valid stipulation corresponding to the spirit and purpose of these terms.
6.5. Non-waiver
The failure by the Publisher to exercise the rights recognised hereunder shall in no event be construed as a waiver of the right to assert such rights.
6.6. Telephone solicitation
The Customer is informed that they have the option to register on the opposition list to telephone solicitation at http://www.bloctel.gouv.fr/.
6.7. Languages of this shipping policy
This shipping policy is provided in French. The English version is provided for convenience only; in the event of any discrepancy, the French version shall prevail.
6.8. Unfair terms
The provisions of this shipping policy apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
ARTICLE 7. SHIPPING & RETURNS
Article 7.1. Specific shipping conditions for the shop
Free shipping from €100 for newsletter subscribers.